Terms and Conditions These Terms govern the use of this Website e any other Agreement or legal relationship with the Owner in a binding manner. Capitalized expressions are defined in the relevant section of this document. The User is requested to read this document carefully. Nothing in these Terms gives rise to an employment, agency or association relationship between the interested parties. The COMPANY responsible for this website is: Registry number J06/102/2019 European number ROONRC.J6/102/2019 Name WEBSITELEX S.R.L. Status date 10 Jan 2019 Registered Address - 150 - Ciceu-Poieni BN Romania Date of registration of the last declaration January 4, 2019 Owner contact email: info@vcard-incloud.com Information on this Website Saas platform for the creation of digital business cards. "This Website" refers to this site, including its subdomains and any other site through which the Owner offers the Service; service; To know at a glance The right of withdrawal applies only to European Consumers. The use of this Website and the Service is reserved for Users of legal age in accordance with applicable law. The use of the Service / of this Website is reserved only for Users who do not act as Consumers, such as Commercial Users. CONDITIONS OF USE Unless otherwise specified, the conditions of use of this Website set out in this section have general validity. Additional conditions of use or access applicable in particular situations are expressly indicated in this document. By using this Website, the User declares to satisfy the following requirements: The User does not act as a Consumer; The User is of age under the applicable law; The User is not located in a country subject to a government embargo by the United States of America or in a country included in the list of states that sponsor terrorism by the United States of America government; The User is not included in any list of contractors not admitted by the Government of the United States of America; Registration To use the Service, the User can open an account indicating all the data and information requested in a complete and truthful manner. It is not possible to use the Service without opening a User account. It is the responsibility of the Users to keep their login credentials securely and to preserve their confidentiality. To this end, Users must choose a password that corresponds to the highest level of security available on this Website. By creating an account, the User agrees to be fully responsible for any activity carried out with his login credentials. Users are required to inform the Owner immediately and unambiguously through the contact details indicated in this document if they believe that their personal information, such as the User account, login credentials or personal data, have been violated, unlawfully disseminated or subtracted. Registration requirements Registering a User account on this Website is subject to the conditions specified below. By registering an account, the User confirms that he meets these conditions. The opening of accounts through bots or other automated means is not allowed. Except where expressly permitted, a User's account cannot be shared with other people. Account closure The User is free to close their account and cease using the Service at any time, by following this procedure: By contacting the Data Controller at the addresses in this document. However, the closure of the User account will be suspended until the expiry of any paid subscription services purchased by the User. Account suspension and cancellation The Owner reserves the right to suspend or cancel a User's account at any time at its discretion and without notice, if it deems it inappropriate, offensive or contrary to these Terms. The suspension or cancellation of the account does not give the User any right to compensation, reimbursement or compensation. The suspension or cancellation of an account for reasons attributable to the User does not exempt the User from paying any fees or prices that may be applicable. Content on this Website Unless otherwise specified or clearly recognizable, all content available on this Website is owned or provided by the Owner or its licensors. The Owner takes the utmost care so that the content available on this Website does not violate applicable legislation or the rights of third parties. However, this is not always possible. In such cases, without any prejudice to the rights and legally exercisable claims, Users are requested to address the related complaints to the addresses specified in this document. Rights on the contents of this Website The Owner holds and expressly reserves all intellectual property rights on the aforementioned contents. Users are not authorized to use the contents in any way that is not necessary or implicit in the correct use of the Service. In particular, but without exclusions, it is forbidden for Users to copy, download, share beyond the limits specified below, modify, translate, process, publish, transmit, sell, grant sub-licenses, transform, transfer / alienate to third parties or create works derived from the content available on this Website, to allow third parties to undertake such activities through their User account or device, even without their knowledge. Where expressly indicated on this Website, the User is authorized to download, copy and / or share certain contents available on this Website exclusively for personal and non-commercial purposes and on condition that the attribution of authorship of the work is observed as well as the indication of any other relevant circumstance requested by the Data Controller. The limitations and exclusions provided for by copyright law remain unaffected. Content provided by Users The Owner allows Users to upload, share or offer their content on this Website. When providing content to this Website, the User declares that he is legally authorized to do so and confirms that said contents do not violate the law and / or the rights of third parties. Rights on content provided by Users The User acknowledges and accepts that by providing its own content to this Website, it grants the Owner, free of charge, the non-exclusive right to process the contents for the purposes of operation and maintenance of this Website, as contractually provided. Within the limits of the law, the User renounces the exercise of moral rights in relation to the content provided on this Website. Users acknowledge and accept that the contents offered by them through this Website will be made available under the same conditions applicable to the contents of this Website. The User is solely responsible for the content uploaded, published, shared or otherwise provided to this Website. The User acknowledges and accepts that the Owner filters or modifies such content in advance. Therefore, the Owner reserves the right to refuse, censor, remove, delete, block or rectify such content at its discretion and to deny access to this Website without prior notice to the User who uploaded them if it believes that the contents violate. applicable legal provisions or rights of third parties or otherwise represent a risk for Users, third parties, the Owner himself or the availability of the Service. The removal, cancellation, blocking or rectification of the contents does not justify any claim for compensation, reimbursement or indemnification by the Users who have provided such contents. Users agree to hold the Owner harmless from and against any claim made and / or damage suffered due to content provided by them to or offered through this Website. Accessibility of the contents provided The contents provided to this Website by Users are made available under the conditions described in this section. Public content The contents intended to be made public will be automatically published on this Website after loading or, at the Owner's discretion, at a later time. Any personal data, identification or other information that the User uploads together with the content (such as, for example, the user-ID, an avatar or nickname etc.) will appear in connection with the published content. Users can (and are encouraged to) consult this Website to find out who can access the content they provide. Access to external resources Through this Website, Users may have access to resources provided by third parties. Users acknowledge and accept that the Owner has no control over these resources and therefore is not responsible for their content and availability. The conditions applicable to the resources provided by third parties, including those applicable to any concessions of rights to content, are determined by the third parties themselves and regulated in the relative terms and conditions or, in their absence, by law. Permitted use This Website and the Service may be used only for the purposes for which they are offered, according to these Terms and in accordance with applicable law. It is the User's sole responsibility to ensure that the use of this Website and / or the Service does not violate the law, regulations or the rights of third parties. Therefore, the Data Controller reserves the right to adopt any suitable measure to protect its legitimate interests, and in particular to deny the User access to this Website or the Service, terminate contracts, report any censurable activity carried out through this Site. Web or the Service to the competent authorities - p. ex. the judicial or administrative authority - whenever the User puts in place or there is a suspicion that he puts in place: violations of the law, regulations and / or the Terms; injury to the rights of third parties; acts that may considerably prejudice the legitimate interests of the Data Controller; offenses against the Owner or a third party. TERMS AND CONDITIONS OF SALE Paid products Some of the Products offered on this Website as part of the service are subject to a fee. The rates, duration and conditions applicable to the sale of such Products are described below and in the respective sections of this Website. To purchase the Products, the User is required to register or log in to this Website. Product description Prices, descriptions and availability of the Products are specified in the respective sections of this Website and are subject to change without notice. Although the Products on this Website are presented with the utmost accuracy technically possible, the representation on this Website by any means (including, as the case may be, graphic materials, images, colors, sounds) is intended for reference only and not implies no guarantee regarding the characteristics of the purchased Product. The characteristics of the selected Product will be specified during the purchase procedure. Purchase procedure Each phase, from the choice of the product to the placing of the order, is part of the purchase procedure. The purchase procedure includes the following steps: Users are asked to choose the desired Product, to make it appear in the purchase selection, indicating, where possible, quantities and specific characteristics. Users can check their choice, modify, add or remove articles. Users will be asked to specify their billing address, contact details and a means of payment of their choice. In the event that the purchase involves the delivery of a Product, it may be necessary for Users to indicate a shipping address. During the purchase procedure, Users can, at any time, modify, correct or replace the information provided or cancel the purchase procedure altogether without any consequence. After providing all the required information, Users are asked to carefully check the order and can then proceed to checkout. To place the order, Users are required to accept these Terms and to use the respective button or mechanism on this Website, thereby undertaking to pay the agreed price. Sending the order Sending the order involves the following: The sending of the order by the user determines the conclusion of the contract and gives rise to the obligation of the User to pay the price, taxes and any additional charges and expenses, as specified on the order page. In the event that the purchased Product requires an active contribution from the User, such as the provision of information or personal data, specifications or special requests, the forwarding of the order also constitutes the User's obligation to collaborate with consequence. Once the order has been sent, a confirmation of receipt of the order will be sent to the Users. All notifications relating to the purchase procedure described above will be sent to the e-mail address provided by the User for this purpose. Prices During the purchase process and before placing the order, Users are duly informed of all commissions, taxes and costs (including any shipping costs) that will be charged to them. Prices on this Website: are shown net of any applicable fees, taxes and costs. Means of payment The details of the accepted means of payment are highlighted during the purchase procedure. Some payment methods are linked to additional conditions or involve additional costs. Detailed information can be found in the relevant section of this website. All payments are managed independently by third party services. Therefore, this Website does not collect payment data - such as credit card numbers - but receives a notification once the payment is successful. In the event that the payment made by one of the available means fails or is rejected by the payment service provider, the Owner is not obliged to execute the order. Any costs or commissions arising from the failed or refused payment are the responsibility of the User. Authorization for future payments via PayPal In the event that the User authorizes the PayPal function that allows future purchases, this Website will store an identification code linked to the User's PayPal account. In this way this Website will be able to automatically process payments for future purchases or for the payment of periodic installments of a previous purchase. The authorization can be revoked at any time by contacting the Owner or by changing PayPal's personal settings. Reservation of rights of use Until the payment of the full purchase price is received by the Owner, the User does not purchase the rights of use of the Products ordered. Delivery Provision of services The purchased service will be performed or made available within the times indicated on this Website or in the manner communicated before placing the order. Our products ar digitals. Duration of the contract Trial period Users have the opportunity to try this Website or individual Products for free for a determined and non-renewable trial period. Some features or functionality of this Website may not be available during the trial period. Further conditions applicable to the trial period, including its duration, will be made explicit on this Website. The trial period ends automatically and does not turn into any paid Product unless the User purchases it intentionally. Subscriptions Thanks to the subscription, the User receives a Product either continuously or periodically for a certain period of time. Paid subscriptions start on the day the Cardholder receives the payment. To keep the subscription active, the User is required to pay the periodic fee requested promptly. Otherwise, the service may be interrupted. Fixed-term subscriptions Fixed-term paid subscriptions start from the day the Holder receives the payment and remain active for the subscription duration chosen by the User or otherwise indicated during the purchase procedure. Once the subscription period has ended, the Product will no longer be accessible, unless the User renews the subscription by paying the relative price. Fixed-term subscriptions cannot be canceled early and will end at the end of the subscription period. User rights Right of withdrawal Unless there is an exception, the User may have the right to withdraw from the contract within the term specified below (usually 14 days) for any reason and without justification. The User can find further information on the right of withdrawal in this section. Who enjoys the right of withdrawal If one of the exceptions listed below does not occur, Users acting as European Consumers enjoy by law the right to withdraw from contracts concluded online (distance contracts) within the time period specified below for any reason and without the need for justification. Users who do not meet these requirements do not enjoy the rights described in this section. Exercise of the right of withdrawal To exercise the right of withdrawal, the User must send the Owner an unequivocal communication of their intention to withdraw from the contract. To this end, the User can use the standard withdrawal form found in the definitions section of this document. However, the User is free to express their intention to withdraw from the contract in any other suitable form. In order to comply with the period within which the right must be exercised, the User must send the declaration of withdrawal before the withdrawal deadline expires. When does the withdrawal deadline expire? In the case of contracts relating to the provision of a service, the withdrawal period expires after 14 days from the day of conclusion of the contract, unless the User has renounced the right of withdrawal. Effects of withdrawal The Owner reimburses all payments received including, if made, those relating to delivery costs to Users who have correctly exercised the right of withdrawal. However, the higher cost resulting from the choice of a particular delivery method other than the cheapest standard delivery offered by the Owner, will remain the responsibility of the User. The reimbursement takes place without undue delay and in any case within 14 days from the day on which the Owner was informed of the User's decision to withdraw from the contract. Unless otherwise agreed with the User, the refund is made using the same payment method used for the initial transaction. The User must not incur any costs as a consequence of the withdrawal. … On contracts relating to a service If the User exercises the right of withdrawal after having requested that the provision of the service begin before the expiration of the withdrawal period, the User will be required to pay the Owner a fee proportionate to the part of the service provided up to the moment in which the 'User has informed the Owner of his intention to withdraw from the entire service provided for in the contract. The fee will be calculated on the basis of the contractually agreed price and will be proportional to the part of the service provided until the moment in which the User exercises the withdrawal with respect to the entire service provided for in the contract. Limitation of Liability and Indemnity European users Indemnify The User undertakes to indemnify and hold harmless the Owner and his subordinates, affiliates, officers, agents, co-owners of the brand, partners and employees from any claim or claim - including, without limitation, legal fees and expenses - advanced by third parties to due to or in connection with culpable conduct such as use or connection to the service, violation of these Terms, violation of third party rights or laws by the User, its affiliates, officers, agents, joint owners of the brand, partners and employees, to the extent required by law. Limitation of liability for the User's activities on this Website Unless otherwise specified and without prejudice to the applicable legal provisions regarding liability for product damage, any claim for compensation against the Owner (or any natural or legal person acting on his behalf) is excluded. The foregoing does not limit the Controller's liability for death, damage to the person or physical or mental integrity, damage deriving from the violation of essential contractual obligations, such as the obligations strictly necessary to achieve the cause of the contract, and / or damage caused with willful misconduct or gross negligence, provided that the use of this Website by the User has been suitable and correct. Unless the damages have been caused with intent or gross negligence or affect life and / or personal, physical or mental integrity, the Owner is liable only to the extent of the damage typical for the type of contract and foreseeable at the time of conclusion. In particular, within the limits indicated above, the Data Controller assumes no responsibility for: any lost earnings or other losses, even indirect, that the User may have suffered (such as, but not limited to, commercial losses, loss of revenues, profits or estimated savings, loss of contractual or commercial relationships, loss of goodwill or damage reputation, etc.); damages or losses deriving from interruptions or malfunctions of this Website due to force majeure or unforeseen and unforeseeable events and, in any case, independent of the will and beyond the control of the Owner, such as, but not limited to, failures or interruptions of telephone or power lines, Internet connections and / or other means of transmission, inaccessibility of websites, strikes, natural disasters, viruses and computer attacks, interruptions in the supply of third party products, services or applications; any losses that are not a direct consequence of a breach of the Terms by the Owner; Damage, prejudice or loss due to viruses or other malware contained in or connected to files downloadable from the Internet or through this Website. Users are responsible for adopting adequate security measures - such as antivirus - and firewalls to prevent any infections or attacks and to protect backup copies of all data and / or information exchanged or uploaded on this Website. In the event of the Controller's liability, the compensation due cannot exceed the total amount of payments that have been, will or could be contractually due to the Controller by the User for a period of 12 months or for the entire duration of the Agreement, if shorter. Australian users Limitation of Liability Nothing in these Terms excludes, limits or modifies any warranties, conditions, indemnities, rights or safeguards that the User may have under the Competition and Consumer Act 2010 (Cth) or other similar state and territorial laws and which constitute a right. which cannot in any way be excluded, limited or modified (non-excludable right). To the maximum extent permitted by law, our liability to the User, including liability for the violation of a non-excludable right and any other liability not otherwise excluded under these Terms and Conditions, is limited, at the Owner's discretion, to a new supply of the services or to the payment of the cost for the repetition of their supply. USA users Disclaimer of Warranty The Owner provides this Website "as is" and according to availability. The use of the Service is at the User's own risk. Within the maximum limits permitted by law, the Owner expressly excludes the conditions, agreements and guarantees of any kind - whether express, implied, statutory or other, including, by way of example but not limited to, any implicit guarantees of marketability, suitability for a particular purpose or non-violation of the rights of third parties. No advice or information, whether oral or written, that the User has obtained from the Owner or through the Service will create guarantees not expressly provided for in this document Notwithstanding the foregoing, the Owner and his subordinates, affiliates, officers, agents, co-owners of the brand, partners, suppliers and employees do not guarantee that the content is accurate, reliable or correct; that the Service will be available, in an uninterrupted and secure manner, at any particular time or place; that any defects or errors will be corrected; or that the Service is free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the Service is downloaded at the User's own risk and the User is solely responsible for any damage to the computer system or mobile device or for the loss of data resulting from such operation. or from the use of the Service by the User. The Owner does not guarantee, approve, assure or assume responsibility for any product or service advertised or offered by third parties through the Service or any website or service connected by hyperlink. Furthermore, the Owner does not take part in or in any way monitor any transaction between Users and third party suppliers of products or services. The Service may become inaccessible or may not work properly with the User's browser, device and / or operating system. The Owner cannot be held responsible for any damage, whether perceived or actual, deriving from the content, operation or use of the Service. Federal laws, some states and other jurisdictions do not allow the exclusion and limitation of certain implied warranties. The above exclusions may not apply to Users. This Agreement gives Users special legal rights. Users may have additional rights which vary from state to state. The limitations and exclusions set forth in this Agreement apply within the limits set by law. Limitation of Liability Within the maximum limits permitted by applicable law, in no case can the Owner and his subordinates, affiliates, officers, agents, co-owners of the brand, partners, suppliers and employees be held responsible for any indirect, intentional, collateral, particular, consequential or exemplary damage, including, but not limited to, damage resulting from the loss of profits, goodwill, use, data or other intangible losses, arising from or relating to use, or the inability to use the Service; And any damage, loss or injury resulting from hacking, tampering or other unauthorized access or use of the Service or the User account or the information contained therein; any error, lack or inaccuracy in the contents; personal injury or material damage, of any nature, resulting from the access or use of the Service by the User; any unauthorized access to the Data Controller's security servers and / or to any personal information stored therein any interruption or cessation of transmissions to or from the Service; any bugs, viruses, Trojans or similar that may be transmitted to or through the Service; any error or omission in any content or for any loss or damage suffered as a result of the use of any content published, emailed, transmitted or otherwise made available through the Service; and / or the defamatory, offensive or illegal conduct of any User or third parties. In no case can the Owner and his subordinates, affiliates, officers, agents, co-owners of the brand, partners, suppliers and employees be held responsible for any request for compensation, proceeding, liability, obligation, damage, loss or cost for an amount exceeding that paid by the User to the Owner during the previous 12 months, or for the duration of this Agreement between the Owner and the User, whichever is shorter. This section on the limitation of liability applies to the maximum extent permitted by law in the applicable jurisdiction, regardless of whether the alleged liability derives from a contract, tort, negligence, strict liability or any other basis, even if the Controller had been advised of the possibility of the occurrence of such damage. Some jurisdictions do not allow the exclusion or limitation of collateral and consequential damages, therefore the above limitations or exclusions may not apply to the User. These Terms give the User specific legal rights and the User may enjoy other rights which vary from jurisdiction to jurisdiction. The waivers, exclusions or limitations of liability provided for by these Terms do not apply beyond the limits provided for by applicable law. Indemnify The User undertakes to defend, indemnify and hold harmless the Owner and his subordinates, affiliates, officers, agents, co-owners of the brand, partners, suppliers and employees from and against any claim or claim, damage, obligation, loss, liability, burden. o debt and expense, including, without limitation, legal fees and expenses arising out of the use or access to the Service by the User, including any data or content transmitted or received by the User; the violation of these Terms by the User, including, by way of example but not limited to, any violations by the User of any declaration or guarantee provided for by these Terms; the violation by the User of any third party rights, including, but not limited to, any rights relating to privacy or intellectual property; the violation by the User of any law, rule or regulation in force any content sent from the User's account, including, but not limited to, misleading, false or inaccurate information and also including the case in which access is made by third parties with the User's personal username and password or other measures security, if any; the User's malicious conduct; or the violation of any legal provision by the User or its affiliates, officers, agents, co-owners of the brand, partners, suppliers and employees, within the limits permitted by applicable law Common provisions No implied disclaimer Failure to exercise legal rights or claims deriving from these Terms by the Owner does not constitute a waiver of the same. No waiver can be considered final in relation to a specific right or any other right. Interruption of the Service To ensure the best possible level of service, the Owner reserves the right to interrupt the Service for maintenance purposes, system updates or any other changes, giving appropriate notice to Users. Within the limits of the law, the Owner reserves the right to suspend or completely terminate the Service. In the event of termination of the Service, the Owner will ensure that Users can extract their Personal Data and information according to the provisions of the law. Furthermore, the Service may not be available for reasons beyond the reasonable control of the Owner, such as force majeure (eg strikes, infrastructural malfunctions, blackouts, etc.). Resale of the Service Users are not authorized to reproduce, duplicate, copy, sell, resell or exploit this Website or the Service in whole or in part without the prior written consent of the Owner, expressed directly or through a legitimate resale program. Privacy policy Information on the processing of Personal Data is contained in the privacy policy of this Website. Intellectual property Without prejudice to any more specific provision contained in the Terms, the intellectual and industrial property rights, such as copyrights, trademarks, patents and models relating to this Website are held exclusively by the Owner or its licensors and are protected under the regulations and international treaties applicable to intellectual property. All trademarks - word or figurative - and any other distinctive sign, company, service mark, illustration, image or logo that appear in connection with this Website are and remain the exclusive property of the Owner or its licensors and are protected pursuant to of the legislation and international treaties applicable to intellectual property. Changes to the Terms The Owner reserves the right to change the Terms at any time. In this case, the Owner will give appropriate notice of the changes to the Users. The changes will affect the relationship with the User only for the future. Continued use of the Service implies the User's acceptance of the updated Terms. If the User does not wish to accept the changes, he must cease using the Service. Failure to accept the updated Terms may result in the right of each party to withdraw from the Agreement. The previous applicable version continues to govern the relationship until acceptance by the User. This version can be requested from the Data Controller. If required by applicable law, the Data Controller will specify the date by which the changes to the Terms will come into force. Transfer of the contract The Owner reserves the right to transfer, assign, dispose of, novate or contract out individual or all rights and obligations under these Terms, having regard for the legitimate interests of Users. The provisions relating to the modification of these Terms apply. The User is not authorized to assign or transfer their rights and obligations under the Terms without the written consent of the Owner. Contacts All communications relating to the use of this Website must be sent to the addresses indicated in this document. Safeguard clause If any of the provisions of these Terms should be or become null or ineffective under the applicable law, the nullity or ineffectiveness of this provision does not cause the remaining provisions to be ineffective, which therefore remain valid and effective. USA users Any invalid or ineffective provision will be interpreted and adapted to the extent necessary to make it valid, effective and compliant with the original purpose. These Terms constitute the entire agreement between the User and the Owner with reference to the regulated object and prevail over any other communication, including any previous agreements, between the parties regarding the regulated object. These Terms will be implemented to the fullest extent permitted by law. European users If a provision of these Terms should be or become null, invalid or ineffective, the parties will endeavor to identify amicably a valid and effective provision replacing the null, invalid or ineffective one. In the event of failure to agree within the aforementioned terms, if permitted or provided for by applicable law, the null, invalid or ineffective provision will be replaced by the applicable legal discipline. Notwithstanding the foregoing, the nullity, invalidity or ineffectiveness of a specific provision of these Terms shall not lead to nullity of the entire Agreement, unless the provisions that are void, invalid or ineffective under the Agreement are essential or of such importance, that the the parties would not have concluded the contract if they had known that the provision would be invalid, or in cases where the residual provisions would entail an excessive and unacceptable burden for one of the parties. Applicable law The Terms are governed by the law of the place where the Owner is established, as indicated in the relevant section of this document regardless of the conflict rules. Exception for European Consumers However, regardless of the foregoing, if the User acts as a European Consumer and has habitual residence in a country whose law provides for a higher level of consumer protection, this higher level of protection prevails. Jurisdiction The exclusive competence to know any dispute deriving from or in connection with the Terms rests with the judge of the place where the Owner is established, as indicated in the relevant section of this document. Exception for European Consumers The foregoing does not apply to Users acting as European Consumers or Consumers located in Switzerland, Norway or Iceland. Dispute Resolution Amicable settlement of disputes Users can report any disputes to the Owner, who will try to resolve them amicably. Although the right of Users to take legal action remains unaffected, in the event of disputes relating to the use of this Website or the Service, Users are requested to contact the Owner at the addresses indicated in this document. The User can address a complaint to the e-mail address of the Owner indicated in this document, including a brief description and, if applicable, the details of the order, purchase or account concerned. The Data Controller will process the request without undue delay and within 21 days of its receipt. Consumer dispute resolution platform The European Commission has introduced an online platform for alternative dispute resolution that favors the out-of-court settlement of disputes relating to and arising from online sales and service contracts. Therefore, every European Consumer can use this platform to resolve any dispute deriving from contracts concluded online. The platform is available here. https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage